Returns Made Simple
We want you to be confident in your purchase. If something isn’t right, we’re here to help.
Starting a Return
Contact us by phone or email with your order number and proof of purchase to begin the return process and receive shipping instructions. Returns must be authorized and postmarked within 30 days of delivery, so please reach out early.
Return Requirements
Items must be new, unused, unaltered, and complete, with all original parts, accessories, hydraulic caps, and fittings. Motors that have been run, special or custom orders, and items marked nonreturnable are not eligible for standard returns. Any product-specific return terms apply.
Shipping & Restocking
Customers cover return shipping, and original shipping charges are nonrefundable for standard returns. Please pack items securely and keep your tracking information. You’re responsible for loss or damage until we receive the return.
A 15% restocking fee applies to approved refunds. This fee is waived for approved exchanges, though shipping costs and any price difference still apply.
Received the Incorrect Part?
If you received the incorrect part contact us at your earliest opportunity with your order number and photos. Also keep the original packaging to ship the motor back to us. For items we confirm that were shipped incorrectly, we’ll help arrange the exchange and we”ll pay for the shipping costs.
International Orders
All international sales are final and do not qualify for returns.
Refunds
All returns are inspected before approval. Approved refunds go to your original payment method, less applicable fees and shipping charges. Your payment provider may need additional processing time.
If your return doesn’t meet these requirements, we’ll explain the issue and discuss next steps.
Questions before ordering? We’re happy to help you check compatibility and choose the right part.